Frequently Asked Questions
Everything you need to know about your Divano experience.
What materials are used in Divano furniture?
We use premium, sustainably sourced hardwoods, high-density foam, and top-tier upholstery fabrics including Italian leather and performance linens to ensure durability and comfort.
Do you offer white-glove delivery services?
Yes, we offer white-glove delivery for all large furniture items. Our team will deliver your piece to your room of choice, assemble it, and remove all packaging materials.
Can I request fabric samples before purchasing?
Absolutely. You can order up to five complimentary fabric swatches through our 'Request Swatches' page to help you visualize the texture and color in your home's lighting.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items. Furniture must be in its original condition. Please note that custom-made or 'Made to Order' pieces are final sale.
How do I track my furniture shipment?
Once your order ships, you will receive a tracking number via email. For large freight items, our delivery partner will contact you directly to schedule a specific delivery window.
Does Divano furniture come with a warranty?
Every Divano piece comes with a limited 5-year warranty covering structural defects and craftsmanship to give you peace of mind with your investment.