Returns & Exchanges

At Divano, we want you to be completely satisfied with your home furnishings. If your new piece isn't the perfect fit, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our customer care team with your order number to start the return process.

• 2.
  Prepare for Pickup

  Ensure the item is in its original condition and securely repacked in its original packaging to prevent damage during transit.

• 3.
  Schedule Collection

  Our specialized furniture logistics team will contact you to arrange a convenient time for a white-glove pickup from your home.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will process your refund to the original payment method within 5-7 business days.